Your hearing aid aftercare in Taunton & Somerset

Choosing the right hearing aids is one part of hearing well. The care that follows helps you enjoy them day after day: fine-tuning them to your life, checking your hearing each year, and being here whenever you need us.

Every Blackdown Hearing plan includes up to 5 years of aftercare at no extra charge.

Small hearing aid resting in the palm of a hand

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Your aftercare with Blackdown Hearing, step by step

What happens after your new hearing aids are fitted

Your new hearing aids are just the beginning. We're here to support you for years to come, with an aftercare programme built around the listening goals we agree at your hearing test. Choose your plan to see what's included.

Every plan includes aftercare at no extra charge, backed by a manufacturer warranty: 3 years with Comfort, 4 with Advanced and 5 with Premium.

Fitting day

Your new hearing aids are fitted

It's an exciting day: the start of reconnecting with the sounds and conversations that matter to you. We set up your hearing aids for the goals we agreed at your hearing test, like following the chat at family meals or enjoying the TV at a comfortable volume. We verify the sound in your ears against your hearing test results, with further checks to make sure everything is just right. Before you head home, we make sure you're confident putting them in, charging and cleaning them. Family are very welcome to come along and share the moment.

Included
After 2 weeks

Your first follow-up

You may already be noticing sounds you'd almost forgotten, from birdsong in the garden to the tick of the indicator in the car. That's your brain relearning sounds it hasn't heard clearly for a while, so some things can seem loud or unfamiliar at first, and that's completely normal. We talk through your listening goals together and fine-tune your settings as you settle in. Your hearing aids can also show us how many hours a day you've worn them and the types of places you've been listening in, and we look at this together to see what's going well and where a small change could help.

Included
After 4 weeks

Your second follow-up

With a few weeks of everyday listening behind you, we review your goals again and fine-tune further. Your hearing aids adjust automatically as you move through your day, and we make sure they're set up to do that well in the places that matter most to you, whether that's family gatherings, church or time with friends.

Included
Over the following weeks

Settling in at your own pace

Everyone settles in at their own pace, so there's no set number of follow-ups. We keep working with you until we both feel your hearing aids are giving you the confidence to get on with the things you enjoy. Then you move on to your annual aftercare.

Included
Every year

Your annual review

Each year we retest your hearing, check and clean your hearing aids, and catch up on how you're getting on. If your hearing has changed, we adjust your hearing aids to match your new results, so you can keep enjoying the conversations that matter to you.

Included for the length of your plan
Any time in between

Help when you need it

Between your planned appointments, we're only a call away. Whether it's a small tweak for a new situation or a quick check and clean, call us or book a service appointment online. Some adjustments can also be made remotely through your hearing aid app.

Included for the length of your plan
When your plan's aftercare ends

We're still here for you

If your hearing aids are still working well for your listening world, we'll carry on looking after them just as before, with appointments paid for as you need them. If you decide it's time to upgrade, a new aftercare plan begins with your new hearing aids, and the journey starts afresh.

Pay per appointment

Book an appointment Call 01823 586777

Phone lines are open Monday to Friday, 9am to 5pm. Online booking is open any time.

Also included during your plan years

✓ Service appointments in clinic whenever you need them, at no extra charge

✓ Your charger and accessories covered for the length of your plan

✓ Appointments with an HCPC-registered audiologist

✓ Loan hearing aids, where possible, if yours need to go away for repair

✓ Manufacturer warranty for the length of your plan

✓ 60-day money-back guarantee

Compare our hearing aid plans

If something goes wrong

If your hearing aid stops working properly, call us or book a service appointment online, and we'll always do our best to see you quickly. If it needs to go back to the manufacturer, we arrange the repair under your warranty and, where possible, lend you hearing aids to use in the meantime.

Your warranty covers faults. It doesn't cover loss or accidental damage, so you may want to check whether your home insurance covers your hearing aids.

Small replacement parts, such as domes and wax filters, aren't included in your plan. We'll always let you know the cost first.

Here when you need us

Your aftercare isn't only about planned appointments. Between reviews, you're welcome to book in for a quick fine-tune, a check and clean, or help with your phone or accessories. However small it seems, we're always happy to help.

Call 01823 586777 (Monday to Friday, 9am to 5pm) or book a service appointment online at any time.

Aftercare appointments take place at our clinic, which has free parking and step-free access. For clients who aren't able to travel to us, for example, because of health or mobility issues, we can arrange home visits across Somerset's TA postcodes. There's a £25 charge for each home visit, and visits are arranged by phone or through our contact form.

If you can't travel to the clinic

About hearing tests at home

Call 01823 586777

Contact us

If your hearing aids are still working well for your listening world, we'll carry on looking after them just as before, with appointments paid for as you need them. We'll always tell you the cost before you book. If you decide it's time to upgrade, a new aftercare plan begins with your new hearing aids, and the journey starts afresh.
Your plan covers your follow-up appointments, your annual hearing test and review, and any adjustments or service appointments in clinic, for its full length. A few extra services, such as home visits or small replacement parts, are charged separately, and we'll always tell you the cost before you book.
Yes, for some adjustments. Many of the hearing aids we fit can be fine-tuned remotely through their app, and we'll let you know at your fitting if yours can. Some things, like a physical check or a hearing test, still need a visit.
Yes. If you'd like to connect your hearing aids to a compatible smartphone, we'll set up the connection and the hearing aid app with you. If you have accessories, such as a TV streamer or remote microphone, we'll set those up and show you how to use them too. We can do this at your fitting or at any later appointment.
Possibly. It depends on the make, model and age of your hearing aids, and whether they still suit your hearing. We'd usually start with a hearing test so we can give you honest advice. This is a paid service, and we'll always tell you the cost before you book. Give us a call and we'll talk it through.
Yes, and we'd encourage it. Family members are also welcome to call or book on your behalf.